RETURN/EXCHANGE POLICY
At Nails By Juzun we take pride in the quality of our products. If your item(s) arrive damaged or defective, please contact our customer service team within 2 days of delivery. We will gladly offer a replacement. Please note that an unboxing/parcel opening video is mandatory to process any damage or defect claim.
We want you to shop with confidence and be fully satisfied with your purchase.
Return Policy
- Items must be returned in their original condition with all tags attached.
- Products must be shipped back within 3 days of delivery. Customers are responsible for the return shipping charges.
- Return will be processed within 2–4 business days after we receive and inspect the returned item(s).
Exchange Policy
- Exchanges are only available for items of equal or lower value.
- Exchange requests must be initiated and shipped back within 3 days of delivery.
- Customers are responsible for the shipping cost of returning the item(s).
- We do not offer exchanges for sizing issues.
Exceptions
- Final sale items cannot be returned or exchanged.
- Items that are altered, used, or damaged after delivery are not eligible for returns or exchanges.
How to Request a Return or Exchange
- Contact our customer service team at 0312-1176886 to initiate your return or exchange request.
- Ship the item(s) back to the address provided by our support team. Please note that if the product is not returned within 3 days of delivery, we will not be responsible for any refund or exchange.
Need Help?
If you have any questions regarding our return and refund policy, feel free to contact us on WhatsApp at 0312-1176886 Our team is always happy to assist you!